Flexible Price Models

Ad-Hoc

Only pay for the minutes you use rounded up to 0.5 Hours

Flexibility to use support as you need

Bank of Hours

Pre-Purchase a bank of hours at a discounted rate

Cost-Savings in comparison to Ad-Hoc billing

Fixed Rate Contract

As much support as you need, whenever you need

FIxed price per month/annum

Typical Prices for our Customers

Basic Support

Basic level IT Support covers issues such as Office365, Windows/Linux User issues , User Creation.

This is typically 70-80% of tickets

£26per Hour

Routine Support

Routine Support covers mandatory tasks that occur on a regular basis. This includes server patching, machine patching, security scans and other tasks outlined in your Contract

£40per Hour

Advanced Support

Advanced Support covers technical tasks and IT challenges that aren't encountered on a daily basis. Such as obscure undocumented issues, hardware implementation and other proposed work.

£74per Hour

Whats the cost of On site support?

Standard On Site Callout to Essex

Find yourself needing regular callouts for IT Support?

We offer a call out package that covers as many onsite callouts as you need for a fixed rate price.

£10per Essex Callout

Regular Callouts?

Find yourself needing regular callouts for IT Support?

We offer a call out package that covers as many onsite callouts as you need for a fixed rate price.

£100per Month

Out of Hours on Site Callout

Any callouts outside of 6am-6pm is classed as an Out of Hours callout. This time frame is entirely negotiable depending on your business model

Typical Callout Fees in Essex are

£25per OOH Callout

Unsure how much support your business needs? Try one of our plans for a short period of time and swap to a different model if you aren't happy.

All prices listed are not definitive and will be negotiated upon discussion of Contract.

Gerritech